Pro member support

If you’ve forgotten your password:

• If you’ve forgotten your Supersonics Plus password you can reset it using the link at the bottom of the login page
• If you’ve forgotten your password for our main site (this one), you can reset it using the link at the bottom of the login page
• Please note that resetting your password for one system does not automatically reset it for the other system

If you’re not receiving a password reset email: 

• If you are not receiving a password reset email, try adding support@supersonicspiano.com to your email whitelist
• EMAIL ADDRESSES: Check that your account and billing email addresses in your account are correct. Plus reads your billing email address so that is what you need to log into Plus.

PayPal users:

• If you used PayPal to pay for your membership, the Plus system may be using the email address associated with your PayPal account. Please try logging in with this email address.

Still having issues?

• If you are still having issues just contact us and we will manually check and reset things for you.

If a student doesn’t receive a welcome email when you add them to your account, don’t worry! If they appear on your student list then they are good to go. Just direct them where to login. 

Here’s the current list of Plus technical issues and limitations:

• Older devices: Unfortunately Plus will not work well on older devices. If you are running into performance issues try switching devices (remember, Plus will work on your phone, tablet, laptop or PC) 
• Printing using browsers on iOS phones and tablets: Printing on an iPad or iPhone using the internet browser is not as good as using the app. Please install the Plus app for optimized printing 

If you ever run into issues while using the Plus app, simply switch over and use the browser version