PRIVACY POLICY
Last updated: September 2026
OVERVIEW
Supersonics Piano Pty Ltd respects your privacy and takes the handling of personal information seriously.
This Privacy Policy explains the kinds of personal information we may collect, how we collect and use it, when it may be shared with third parties, how we protect it, and how you can contact us about your information or a privacy concern.
This policy applies to Supersonics Piano websites, accounts, memberships, online services, purchases and other interactions with Supersonics Piano.
Where the Privacy Act 1988 (Cth), the Australian Privacy Principles or other privacy laws apply to us, we will handle personal information in accordance with those requirements.
SECTION 1 – INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Supersonics Piano.
It may include:
(a) your name, email address, telephone number and postal or billing address;
(b) account information, including usernames, membership details, account type and login-related information;
(c) information about purchases, subscriptions, orders, licences and payment status;
(d) information you provide when contacting us for customer support, making an enquiry or submitting feedback;
(e) information required to fulfil and deliver physical products;
(f) technical information such as your IP address, browser type, device information, operating system and information about how you use our website or services;
(g) marketing preferences and information about communications we send to you; and
(h) other information you choose to provide to us.
We generally do not receive or store complete credit or debit card details. Payments are processed by third-party payment providers, although we may receive information such as payment status, transaction identifiers and limited payment-method information necessary to manage your purchase or subscription.
SECTION 2 – HOW WE COLLECT INFORMATION
We generally collect personal information directly from you when you:
(a) create or use an account;
(b) purchase a product, membership or subscription;
(c) sign up to receive emails or other communications;
(d) contact us for support or make an enquiry;
(e) submit feedback, reviews or other information; or
(f) otherwise interact with our websites or services.
We may also collect information automatically through cookies, server logs, analytics tools and similar technologies when you use our websites or online services.
In some cases, information may be provided to us by a third party involved in providing a service to you, such as a payment provider, print and fulfilment provider or other service provider.
Where an account is created or managed for a child or student, the person creating or managing that account must have the appropriate authority or permission to provide the relevant personal information to us.
SECTION 3 – HOW WE USE PERSONAL INFORMATION
We may use personal information to:
(a) create and manage accounts, memberships and subscriptions;
(b) process purchases and payments;
(c) provide access to digital products, resources and online services;
(d) print, fulfil, ship and track physical orders;
(e) provide customer service and respond to questions or problems;
(f) administer licences and authorised account access;
(g) maintain, secure, troubleshoot and improve our websites and services;
(h) understand how our products and services are used;
(i) prevent fraud, misuse, unauthorised access and other security issues;
(j) maintain business, accounting and transaction records;
(k) comply with legal and regulatory requirements; and
(l) send marketing communications where you have consented or where otherwise permitted by law.
We will not use personal information for an unrelated purpose where that use would be inconsistent with applicable privacy law.
SECTION 4 – EMAILS AND MARKETING
We may send you emails relating to your account, purchases, membership, subscriptions, support requests or other services you use.
We may also send you information about Supersonics Piano products, resources, offers or other updates where you have subscribed to marketing communications or where we are otherwise permitted to do so.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@supersonicspiano.com.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are reasonably necessary to manage your account, purchases or membership.
SECTION 5 – COOKIES AND WEBSITE INFORMATION
Our websites and online services may use cookies and similar technologies to operate correctly, keep you signed in, remember preferences, provide shopping and account functionality, understand website usage and help maintain security.
Some cookies are necessary for the operation of the website. Others may be used for analytics, preferences or other functions.
You can control or delete cookies through your browser settings, although disabling some cookies may affect the operation of parts of the website or your ability to use certain features.
We may also receive technical information such as your IP address, browser type, device type, operating system, referring pages and information about pages or features you access.
SECTION 6 – THIRD-PARTY SERVICE PROVIDERS
We use third-party service providers to help us operate Supersonics Piano and provide products and services to our customers.
These may include providers of:
(a) website hosting and infrastructure;
(b) payment processing and subscription billing;
(c) email delivery and marketing communications;
(d) cloud storage and data processing;
(e) website analytics and security;
(f) video, audio and other media hosting;
(g) print-on-demand, fulfilment and shipping services; and
(h) customer support and other business systems.
We may provide these service providers with personal information where reasonably necessary for them to perform services on our behalf.
Third-party providers may have their own privacy policies and legal obligations governing how they handle personal information.
We may also disclose personal information where required or authorised by law, to investigate or prevent fraud or unlawful activity, to protect our legal rights, or in connection with a business sale, restructuring, merger or transfer where permitted by law.
SECTION 7 – OVERSEAS SERVICE PROVIDERS
Supersonics Piano operates internationally and uses service providers that may store or process personal information outside Australia.
Depending on the services you use, personal information may be processed in countries including Australia, the United States, the United Kingdom, countries within the European Union and other locations in which our service providers operate.
The locations used by individual providers may change over time and, in some cases, data may be processed across multiple regions or cloud infrastructure locations.
Where applicable, we take reasonable steps to use reputable service providers and to manage overseas disclosure of personal information consistently with our legal obligations.
SECTION 8 – SECURITY
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include access controls, secure connections, account authentication, security monitoring and the use of reputable third-party infrastructure and payment providers.
No method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable precautions appropriate to the nature of the information we hold.
If we become aware of a data breach involving personal information, we will investigate the incident and take appropriate action. Where notification is required under applicable law, including the Notifiable Data Breaches scheme where applicable, we will make the required notifications.
SECTION 9 – HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for legitimate business, legal, accounting, taxation, security, dispute-resolution or record-keeping requirements.
Different types of information may be retained for different periods. For example, transaction and accounting records may need to be retained after an account or membership has ended.
When personal information is no longer reasonably required and we are not required to retain it by law, we will take reasonable steps to delete, destroy or de-identify it where appropriate.
SECTION 10 – ACCESS, CORRECTION AND DELETION
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete or misleading.
You may also ask us to delete personal information where appropriate. We may need to retain some information where it is reasonably required to provide a service, maintain transaction or legal records, resolve disputes, prevent fraud or comply with legal obligations.
We may need to verify your identity before providing access to, correcting or deleting personal information.
Requests can be sent to support@supersonicspiano.com. We will respond within a reasonable period and in accordance with applicable privacy law.
If we cannot fulfil a request, we will explain the reason where required by law.
SECTION 11 – CHILDREN AND STUDENT ACCOUNTS
Some Supersonics Piano services may be used by children or students through a parent, guardian, teacher, studio or school account.
Where a parent, guardian, teacher, school or studio provides personal information about a child or creates an account for them, that person or organisation is responsible for ensuring that they have authority to provide the information and use the service in that way.
We aim to collect only the information reasonably necessary to provide the relevant account or service.
If you believe that personal information about a child has been provided to us without appropriate authority, please contact us at support@supersonicspiano.com.
SECTION 12 – THIRD-PARTY LINKS
Our websites may contain links to third-party websites, applications or services.
When you leave a Supersonics Piano website and use a third-party service, that service’s own privacy policy and terms will apply. We are not responsible for the privacy practices of websites or services that we do not control.
We encourage you to review the privacy information provided by third parties before providing personal information to them.
SECTION 13 – PRIVACY QUESTIONS AND COMPLAINTS
If you have a question about how we handle personal information, believe information we hold about you is incorrect, or wish to make a privacy complaint, please contact us at:
Supersonics Piano Pty Ltd
Email: support@supersonicspiano.com
Please provide enough information for us to understand and investigate your request or concern.
We will consider privacy complaints in good faith and aim to respond within a reasonable period. Where the Australian Privacy Principles apply, we will handle complaints consistently with those requirements.
If you are not satisfied with our response and Australian privacy law applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
SECTION 14 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations.
The current version will be published on this page and will show the date of the latest update.
Where a change materially affects how we handle personal information, we may provide additional notice where appropriate.
We recommend reviewing this policy periodically to remain informed about how we manage personal information.
SECTION 15 – CONTACT INFORMATION
Questions, requests or complaints relating to privacy can be sent to:
Supersonics Piano Pty Ltd
Email: support@supersonicspiano.com
You can also contact us here.
