General enquiries

Have a question or need some guidance? We’re happy to help.

This form is the main contact point for Supersonics Piano. It’s suitable for general questions, musical advice, and enquiries that don’t involve technical troubleshooting or printed book replacements.

Before submitting, please check the FAQ — many common questions about access, billing, and subscriptions are answered there.

What this form is best used for

Use this form for:

• advice on which book, level, or membership might be suitable

• general musical or pedagogical questions

• questions about Supersonics resources or how they’re used

• partnerships, licensing, or composer-related enquiries

• questions not specifically covered in the support hub

If you’re unsure where your question fits, you’re welcome to use this form and we’ll guide you.

Important notes about billing and subscriptions

Many billing-related actions can be completed instantly through your Supersonics account, including:

• cancelling your membership

• changing billing frequency

• updating payment details

These options are always faster when done directly through your account. If you’re unable to complete a billing action yourself and require manual assistance, please note that manual billing changes require at least three business days’ notice to be processed.

Before you submit (please read)

Please be aware that:

• technical or app-related issues in Supersonics Plus are best handled through Plus Technical Support

• incorrect or defective printed books must be reported using the Printed Book Support form (photos are required)

Messages sent through this form that relate to technical diagnostics or printed book replacements may be redirected, which can delay resolution.

Response time expectations

We respond to all enquiries as promptly as possible during Australian business hours.

Questions that are submitted through the most appropriate support option, with clear details provided, are generally resolved much more quickly. Enquiries sent via the wrong form or relating to issues covered elsewhere may require us to request additional information or redirect you to the correct support page, which can add to response time.

Thanks for helping us keep things running smoothly.